DorcasDo you know that realizing the full potential of Nigeria’s thriving hospitality sector relies solely on accuracy, effectiveness, and smooth operations? Let me introduce you to hotel management software in Nigeria.
Hotel management software is a digital force revolutionizing how hotels in Nigeria plan visits for their guests. It’s the cornerstone of efficient operations, improving guest satisfaction, optimizing revenue, and streamlining the complex dance of reservations, check-ins, and flawless service from Lagos to Abuja.
These digital solutions open up new opportunities and diversity in the hospitality industry, enabling Nigerian hotels to redefine excellence in hospitality and not just survive. Let’s explore the best hotel management software in Nigeria.
Table of Contents
10 Hotel Management Software in Nigeria
1. WEBREZPRO
Starting Price: $96 Per Month
WebRezPro is one of the best hotel management software in Nigeria. It is a must-have tool for hotels as it’s a secure system streamlining operations for independent hotels and motels.
Key Features
- Room Inventory
- Revenue Management
- Distribution Management
- Central Reservation System
- Marketing and Loyalty Programs
- Guest Messaging
- Housekeeping
- Reporting and Analytics
- Channel Manager Integration
- Shift Scheduling
Pros
- Cloud-based system
- Very easy to use
- Integrates with other products like Siteminder.
Cons
- Large interactive calendar leading to longer load times
- Confuses guests at times.
2. ORACLE HOSPITALITY
Starting Price: Available on request.
Oracle Hospitality is a hotel management software usable on mobile phones. It’s part of the OPERA Cloud services, providing flexible and secure online hotel management.
Key Features
- Profile management
- Bookings to Inventory
- Financials and Reporting Management
- Order Tracking
- Delivery Management
- Cash Management
- Access to guest information
Pros
- Easy to use and effective
- Easy to customize
Cons
- Poor customer service and technical support
- Average customer support
- Complex and difficult navigation
- Expensive
3. EZEE FRONTDESK
Starting Price: $1150 One Time
eZee FrontDesk is a comprehensive cloud-based hotel management software used for hotel management, reservation, billing, and property management, ideal for hotels with up to 500 rooms.
Key Features
- Front Desk Operations
- Profile Management
- Rate Management
- Revenue Management
- Back Office Operations
- In-House Operations
- Event Management
- Analytics and Reporting
Pros
- Timesaving
- 24/7 customer support
- Easy access and understanding
Cons
- Invoice templates are too long
- Customization constraints
4. ROOMMASTER ANYWHERE
Starting Price: Available on request
roomMaster Anywhere is an easy cloud-based hotel management software with a brilliant booking engine. It facilitates easy and automatic connections with your guests.
This software offers advanced reservation management, showcasing filtering options to zero in on booking availability, meet specific guest needs, and provide detailed occupancy stats and house lists.
It integrates with various apps such as TrustYou, Triptease, Datasym POS, TISSL, ICRTouch, Micros, Fidelity, CPOS Systems, Apollo, Polaris, Cessoftware, Intelligent Business Systems, and Guestfolio (Cendyn).
KEY FEATURES
- POS invoicing
- Front Office management
- Housekeeping
- Property Management
- Multi-Property Support
- Reservation & Booking
- Sales and Marketing
PROS
- User-friendly
- Easy to navigate
- Good customer support
CONS
- The admin panel requires additional features.
5. RMS HOTEL
Starting Price: $100 per month
RMS Hotel is another cloud-based hotel management software used for property and reservation management. It enables real-time online bookings and streamlines operations.
It allows for efficient booking management, operation streamlining, and guest communication, among other features.
KEY FEATURES
- User-Friendly Interface
- Revenue Management
- Reporting and Analytics
PROS
- Easy to use
- Smooth workflow facilitation
- Easy navigation
- Good support team
CONS
- Issues with group bookings
- Occasional slower response times
6. INNROAD
Starting Price: $10/Room/Month
innRoad is also among the best cloud-based hotel management software, operating automatically. It enhances front desk workflow and streamlines operations for hotels, motels, and inns.
innRoad offers credit card processing through their in-house payment system, innRoad payments.
KEY FEATURES
- Inventory Management
- Front Office management
- Housekeeping
- Banquet and Conference Management
- Property Management
- Reservation & Booking
- Employee Management
- Reservations Management
- Guest Management
PROS
- Easy to use
- User-friendly interface
CONS
- Slower processing speed
7. EZEE ABSOLUTE
Starting Price: $28 per month
eZee Absolute is another hotel management software offering property management services. It ensures an uninterrupted connection with online booking engines, restaurant POS, and channel managers.
eZee Absolute is a feature-rich and highly adaptable cloud-based property management system (PMS) that combines value-added features with the power of cloud computing, streamlining hotel operations and seizing opportunities to increase revenue.
KEY FEATURES
- Expense Management
- Financial Management
- Inventory Management
- Marketing Automation
- POS invoicing
- Sales Tracking
- Front Office management
- Housekeeping
PROS
- Easy to use
- User-friendly service
- Excellent technical support
CONS
- Some features are challenging to understand
8. SKYTOUCH TECHNOLOGY
Starting Price: Available on request
This hotel management software is the most popular cloud-based hotel system. It offers services to strategically manage your hotel business, dramatically increasing your revenue.
It is easy to manage a hotel remotely using this mobile-based technology. You can oversee your hotel’s operations using this software.
KEY FEATURES
- Reservation & Booking
- Point of Sale (POS)
- Online Booking
- Guest Management
- Revenue Management
- Single/Group Reservations
- Reporting
- Data Import & Export
- Catering Management
- Maintenance Management
PROS
- Easy to use
- Good customer support
CONS
- Cannot import current reservations from previous records; needs manual input each time.
9. SIRVOY
Starting Price: $9 per month
Sirvoy is a sophisticated and cutting-edge hospitality management system trusted by thousands of lodging owners worldwide. It simplifies and streamlines establishment operations.
It features a comprehensive suite of property management tools, covering everything from scheduling reservations to housekeeping.
Sirvoy makes daily property management easier, offering an all-in-one solution with an integrated channel manager, booking engine, and website builder.
The software has won numerous awards and is highly regarded by hoteliers worldwide. It is available in nearly twelve languages, offers round-the-clock support, and is reasonably priced.
KEY FEATURES
- Expense Management
- Financial Management
- HR & Payroll
- Inventory Management
- Multi-Currency
- POS Invoicing
- Front Office Management
- Housekeeping
- Laundry Management
- Property Management
- Multi-Property Support
PROS
- Simple and adaptable
- Easy to navigate
CONS
- Limited customization
- Limited reporting
10. HOTELIGA
Starting Price: $25 per month
Hoteliga is an inexpensive, powerful, adaptable, and simple-to-use property management system. It provides total command over your company, reduces mistakes, and oversees all operations, including accounting, housekeeping, reservations, and front desk.
KEY FEATURES
- Front Office Management
- Housekeeping
- Multi-Property Support
- Online Booking
- GDS OTA Integration
- Reservations Management
- Maintenance Management
- Single Property
- Vacation Rental
- Channel Manager
- Booking Engine
- Booking Chart Management
PROS
- User-friendly interface
- Easy to use and access
CONS
- Problems with customization
Benefits of hotel management software
1. Spend Less Time on Administrative Tasks
The right hotel management software significantly reduces the time spent on manual administrative tasks. By handling most of the work, it frees up your time to focus on other crucial duties, such as serving your guests.
A hotel management system impacts every department on your property more than any other software. Selecting the appropriate solution can save time in practically every aspect of your company, increasing employee satisfaction and productivity.
2. Boost Your Online Visibility
Choosing suitable software is crucial for enhancing your online presence. Integrating guest-facing software like hotel booking engines, chatbots, and guest portals with your website design allows you to accept online reservations instantly. This gives guests confidence in booking directly with you.
3. Boost Reservations
An ideal hotel management system should be designed to increase the total number of reservations. It aims to maximize and optimize your potential, whether expanding into new markets or increasing off-peak reservations.
While a direct booking engine and revenue management are crucial, features like integrations, intelligent reporting, and automation play significant roles. Superior user interfaces and website experiences contribute to higher rankings on search engines.
4. Prevent Manual Mistakes and Duplicate Reservations
Hospitality management software prevents overbooking and duplicate reservations. It also helps avoid errors when front desk employees input critical customer data by automating tasks. This results in better guest experiences, staff time utilization, and reliable business data and reporting.
5. Build Trusting Connections with Guests
Efficient check-in and check-out processes lead to happier guests and better guest relations, enhancing loyalty. Opting for the best property management software can result in higher staff and guest retention.
FREQUENTLY ASKED QUESTIONS
How does hotel management software work?
Hotel operators and owners can increase their short- and long-term bookings by using hotel management software, which simplifies their administrative tasks.
What are the two primary types of hotel software?
On-premises hotel PMS and cloud-based hotel PMS are the two primary types of hotel PMS. Hotel staff have access to cloud-based property management systems from anywhere. Larger hotels or hotel chains are typically a better fit for these systems.
Which software does the front desk of a hotel use?
eZee Absolute – Online Hotel PMS, eZee Frontdesk, KWHotel, WinHMS Enterprise, and Hotelogix PMS are the top hotel front desk software programmes available. Hotel employees can manage every aspect of front desk operations from a single platform with the help of these front desk software.
What makes software crucial for hotels?
Guests expect a seamless experience from booking to check-out in this digital age. By providing online booking, speedy check-ins, and individualised services, hotel management software enables you to surpass these expectations and improve the overall guest experience.
CONCLUSION
The hospitality business in Nigeria is in a state of constant change. Hotel management software isn’t just essential but also a driving force behind innovation and exceptional guest experiences. Digital tools are revolutionizing possibilities for hotels nationwide, including data-driven decision-making and improved guest engagement.
The adoption of such software marks the beginning of a new era, empowering Nigerian hotels to surpass patrons’ expectations and set new standards for hospitality excellence, focusing on efficiency, growth, and the evolving needs of guests.
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REFERENCES
www.g2.com
www.softwaresuggest.com
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Dorcas